Terms of Service

Version 2.2 (draft for legal review) — as of 15 October 2026

§ 1 Provider, Scope, Contract Language

1.1 Provider and sole contracting party

WEEBEE DESIGN, SOCIEDAD LIMITADA
Calle Gremi de Fusters 33, Local 6
07009 Palma de Mallorca, Illes Balears, Spain
NIF / VAT ID: B01597624 / ESB01597624
Registro Mercantil de Palma de Mallorca, Tomo 2858, Folio 3, Hoja PM-88981
Email: fabian@hiddin.app

1.2 Clarification regarding the brand

"HIDDIN" is a trademark of the Provider and not a separate company. All contracts, invoices and credit notes are concluded with WEEBEE DESIGN, S.L.

1.3 Scope

These Terms apply to all four user roles of the Platform: Restaurants, Influencers, Super-Influencers and Scouts. Role-specific provisions are set out in §§ 6 to 10.

1.4 Geographical scope

The Platform is open to natural and legal persons with a seat or residence in the European Union, the European Economic Area, Switzerland and the United Kingdom. For Users outside the EU and the EEA, the special provisions in § 11.5 apply.

1.5 Contract language

These Terms are available in German, English and Spanish. The language version in which the User used the Platform when the contract was concluded prevails. If a language is not available, the English version applies.

1.6 Deviating terms

Deviating terms of the User apply only if the Provider expressly agrees to them in text form.

§ 2 Definitions

All amounts stated in these Terms are Gross Amounts.

§ 3 Description of Services and Service Relationship

3.1 Description of services

HIDDIN is a Software-as-a-Service platform through which Restaurants obtain marketing services and through which Influencers, Super-Influencers and Scouts provide services to the Provider.

3.2 Clarification of the service relationship

This provision is binding for all Users:

• The Provider provides its services to the Restaurant in its own name and for its own account. The Restaurant's payments belong to the Provider as its own assets.
• Influencers, Super-Influencers and Scouts provide their services to the Provider, not to the Restaurant. Their claim to compensation is directed exclusively against the Provider and is satisfied from the Provider's own assets.
• No compensation relationship arises between an Influencer, Super-Influencer or Scout on the one hand and the Restaurant on the other.
• The Provider does not pass on third-party funds, does not maintain payment accounts for Users and does not provide payment services. The Depot under § 6 is a prepayment balance for the Provider's own services.

3.3 Availability

There is no entitlement to uninterrupted availability of the Platform. The Provider endeavours to achieve an availability of 99% on annual average; maintenance windows are announced in advance.

3.4 Economic success

The Provider does not owe any particular economic success, in particular no minimum number of Leads, guests or revenue.

§ 4 Registration, Account, Roles

4.1 Age of majority

Registration requires the age of majority under the law of the state of residence, but in any case a completed 18th year of age.

4.2 Account restrictions

One account is permitted per person and per company. The information provided must be complete and correct and must be updated without delay in the event of changes.

4.3 Account security

The User is responsible for the confidentiality of their access credentials.

4.4 Offer to switch to Super-Influencer

If an Influencer reaches at least 100,000 followers across all connected channels combined and fewer than 70% of their followers live in a single region, the Provider offers them the switch to Super-Influencer. The switch takes place only if the User accepts the offer in the App. Upon acceptance, the User's ongoing collaborations as an Influencer are set to "expiring"; the offer draws attention to this.

§ 5 Consent, Documentation and Amendments to These Terms

5.1 Express consent

The User expressly consents to these Terms and to the Privacy Policy upon registration. The Provider stores the time, text version and technical evidence of the consent and makes them available to the User on request.

5.2 Right to amend

The Provider may amend these Terms as well as the compensation rates under §§ 7 to 10 with effect for the future. Amendments are notified to the User in text form at least 30 days before they take effect.

5.3 Right to object

If the User does not object before the amendment takes effect, the amendment is deemed accepted. The notification separately draws attention to this effect. In the event of an objection, the contract ends when the amendment takes effect.

5.4 Protection of accrued claims

Compensation claims that have already arisen remain unaffected by an amendment. For ongoing Referral Periods under § 9.4 and § 10.5, the rate agreed at the time of the Referral continues to apply until the end of the respective period.

5.5 Amendments with respect to B2B Users

Amendments made with respect to commercial Users are governed by Art. 3 of Regulation (EU) 2019/1150.

§ 6 Credits and Depot (Restaurants)

6.1 Balance top-up and limits

The Restaurant tops up its balance in Credits. 1 Credit equals EUR 1.00 gross. Top-up is possible by card, link or PayPal, with a minimum of EUR 5.00 and a maximum of EUR 10,000.00 per transaction.

6.2 Automatic top-up

On request, an automatic top-up can be set up. It switches itself off after three unsuccessful attempts.

6.3 Expiry date

Credits do not expire.

6.4 Refund of the remaining balance

The Restaurant may demand the dissolution of the Depot at any time. The Provider settles open Leads, issues the final invoice and refunds the remaining balance within 14 days after completion of the settlement, via the original payment method. The same applies upon deletion of the account and upon termination by either party.

6.5 Negative balance and collection

a) If the Depot is insufficient and a verified card or a PayPal account is on file, Leads continue to be charged and the amounts are recorded in a collective account. Once this reaches EUR 30.00, the Provider collects the amount via the stored payment method. In addition, a collection takes place at the end of the month. An invoice is issued for amounts collected. If a collection fails, further Leads are handled under b) until a collection succeeds, for example after a new payment method has been added.

b) If neither sufficient balance nor a verified payment method is available, guests can still sign up. The confirmed Lead is recorded and charged as soon as balance or a verified payment method is available again, in the order of confirmation.

6.6 No double charging

The same service is not charged twice. Leads already debited from the Depot are not invoiced again.

6.7 Use of the Depot

The Depot balance is used exclusively for guest contacts (Leads) and is not transferable.

§ 7 Prices and Additional Services (Restaurants)

7.1 All prices are gross prices

The Pro and Enterprise plans are taken out and billed through the device's app store (Google Play or App Store); their terms additionally apply. They are not paid from the Depot.

7.2 Uniform Lead pricing

The Lead price is uniform for all Restaurants and is not negotiable.

7.3 Billable Leads

A Lead is billed upon confirmation of the Double-Opt-in; whether the guest subsequently visits the Restaurant is irrelevant. It is deemed billable if the contact details are complete, the Double-Opt-in has been confirmed and the Restaurant does not report it as invalid or as spam within 7 days. The same email address is charged as a Lead only once per Restaurant. The Provider decides on the report at its reasonable discretion; the decision is accompanied by reasons. If the Provider upholds the report, it credits the amount charged for this Lead to the Depot.

The origin of a Lead is irrelevant: Leads coming via Influencers, Super-Influencers, Scouts, Meta ads, the Restaurant's own website or other Hiddin links and QR codes are billed the same way. Contacts that the Restaurant imports into the Platform itself are not billed.

7.4 Meta Ads

With the Meta Ads package, the Provider runs ads on Facebook and Instagram for the Restaurant. It uses its own ad account for this and acts in its own name; the Restaurant appears as the visible sender. The Provider decides at its own discretion on the design, target audience, duration and use of the package price. It continues the campaign for as long as, in its assessment, the campaign generates Leads at an economically reasonable cost, and ends it thereafter. The Provider does not owe any particular number of Leads or clicks or any particular reach. § 7.3 applies to Leads from the campaign. After the package campaign has ended, the Restaurant can book further ads with its own advertising budget from EUR 50.00. The advertising costs are then borne by the Restaurant; for each Lead from these ads, the Lead price under § 7.1 is payable in addition. The Meta Ads package and the advertising budget are charged via the stored payment method (card or PayPal), not from the Depot.

7.5 Review Manager

The Review Manager is free of charge and comprises two functions.

a) Automatic replies: if the Restaurant has connected its Google Business Profile and switched the function on, the Provider publishes AI-generated replies to new Google reviews on behalf of the Restaurant. The Restaurant decides whether reviews with one to three stars are also answered. It may switch the function off at any time and edit or remove published replies in its Google Business Profile.

b) Review requests: about two hours after an offer has been redeemed via QR code, the guest receives an email asking them to review the Restaurant on Google. The request is not tied to a positive review or to any consideration.

c) The Provider does not report reviews to Google, does not request their deletion and does not take part in the removal of reviews.

§ 8 Compensation of Influencers

8.1 Compensation per Lead

For each confirmed Lead generated through them, the Influencer receives EUR 1.00 gross. The claim arises as soon as the guest confirms their email address through the Double-Opt-in procedure; a visit or Redemption at the Restaurant is not required. The amount is credited to the Influencer's balance at the same moment.

8.2 Independence of the compensation

The compensation under § 8.1 and § 8.5 is independent of reach, Hiddin Score or level. There is no compensation tiered by number of followers.

8.3 Minimum payout amount

The minimum payout amount is EUR 20.00. A payout always comprises the entire payable balance.

8.4 Payout method and fees

Payout is made on request in euros, as a bank transfer via the service provider Wise to the IBAN stored by the Influencer or to their PayPal account. Fees of the payment service provider are borne by the Provider.

8.5 Bonus for recruited restaurants

a) An Influencer may recruit Restaurants for the Platform, via their personal promotional link or an invitation from the App ("Recruit restaurants").

b) For each confirmed Lead of a Restaurant they have recruited, they receive a bonus of EUR 0.50 gross. The bonus arises regardless of through whom the Lead was generated, and in addition to any compensation under § 8.1. It is credited to the balance under § 8.1 at the time of confirmation; §§ 8.3 and 8.4 apply to its payout.

c) Each Restaurant has at most one recruiting person. The decisive factor is the first effective assignment to an Influencer, Super-Influencer or Scout. No bonus arises for Leads of a Restaurant that is owned by the Influencer themselves.

d) The bonus arises for as long as the Restaurant is assigned to the Influencer; there is no time limit as in § 9.4 and § 10.5.

§ 9 Compensation of Super-Influencers

9.1 Compensation for Influencer Referral

The Super-Influencer receives EUR 0.50 gross for each confirmed Lead of an Influencer they have referred. If they have referred a Restaurant, they additionally receive EUR 0.50 gross for each confirmed Lead of that Restaurant, regardless of through whom the Lead was generated. The claim arises upon confirmation of the Lead through the Double-Opt-in procedure.

9.2 No commission from the Review Manager

The Review Manager gives rise to no commission, including for a Restaurant referred by the Super-Influencer.

9.3 Priority of Super-Influencer over Scout

If the Super-Influencer's claim on the Influencer side coincides with that of a Scout, the Super-Influencer receives the commission; the Scout has no claim for the same side. On the Restaurant side, § 8.5 c) applies: each Restaurant has at most one recruiting person.

9.4 Referral Period

Commission claims under § 9.1 arise for Leads within 12 months from the day of the Referral. If the referred account had confirmed Leads in the last three months before expiry, the period is automatically extended by a further 12 months; otherwise it ends without a separate declaration. The Provider informs the Super-Influencer 30 days before expiry and on the day of the extension or end.

9.5 Payout and minimum payout amount

There is no minimum payout amount. Payout is made on request.

§ 10 Compensation of Scouts

10.1 Two separate promotional links

The Scout refers Restaurants and Influencers through two separate personal promotional links. Own reach or an own social media channel is not required for this.

10.2 Compensation per Lead

They receive EUR 0.50 gross for each confirmed Lead in which a side they have referred is involved. In the case of a referred Restaurant, this applies to every confirmed Lead of the Restaurant, even if no Influencer is involved. The claim arises upon confirmation of the Lead through the Double-Opt-in procedure.

10.3 Dual referral flat fee

If the same Scout has referred both sides, the commission is a flat EUR 1.00 gross per Lead; the amounts under § 10.2 are not added together.

10.4 Minimum payout amount and payout method

The minimum payout amount is EUR 25.00. Payout is made on request in euros to the stored PayPal account or as a bank transfer via the service provider Wise to the stored IBAN.

10.5 Referral Period

Commission claims arise for Leads within 12 months from the day of the respective Referral. After that, the claim for the account concerned continues for as long as the Scout has newly referred at least one further Restaurant or Influencer within the respective last three months: the period ends three months after the latest new Referral, but not earlier than 12 months after the Referral of the account concerned. An account counts as referred if it was created through one of the Scout's referral links and has not been deleted. If the Scout refers no one new for three months, the period ends for all accounts whose 12 months have expired, without separate notice; a later new Referral does not revive an ended period. The Provider informs the Scout 30 days before expiry and on the day of the extension or the end. The new Referral is a condition for the commission to continue, not an obligation of the Scout (§ 10.6).

10.6 Scout independence

The Scout is free in the organisation of their activity. They are not subject to any instructions, minimum activity, targets, exclusivity or reporting obligation. They owe no referral efforts.

10.7 Authority to act

The Scout is not authorised to make declarations, conclude contracts or accept payments in the name of the Provider.

10.8 Scouts as private individuals

Payouts require a complete tax profile. The tax classification is governed by § 11.

§ 11 Billing, Credit Note Procedure and Taxes

11.1 Tax liability

Influencers, Super-Influencers and Scouts are themselves responsible for the taxation of their income and for any required business or tax registration in their state of establishment.

The recipient is responsible for assessing whether their income is occasional other income or income from self-employed or commercial activity, and whether registration, filing or VAT obligations apply. The recipient confirms that their information on tax residence, business status and identification data is complete and correct, and notifies any changes without delay. To meet its own tax, documentation and reporting obligations, the Provider may request evidence and make any withholdings required by law.

11.2 Credit note procedure

The Provider settles the compensation under the credit note procedure and issues the document. The recipient agrees to this procedure by accepting these Terms and may object to it at any time with effect for the future in text form; in that case, they issue invoices themselves.

The recipient may object to a credit note in text form within 15 days of receipt. If no timely objection is made, the credit note is deemed accepted. The statutory right to object under § 14 (2) of the German VAT Act (UStG) remains unaffected.

11.3 Tax status

11.4 Tax withholding

The Provider makes withholdings from the compensation only to the extent it is legally obliged to do so. Any withholding is shown separately on the document and designated with the underlying legal basis. The specific withholding per recipient status and state of establishment is to be determined by the Asesor fiscal. Value added tax itself is not withheld.

Recipients with their seat outside Spain receive payouts only once they have provided a valid certificate of tax residence of their state of establishment. For services that a person not resident in Spain provides in Spain, payout takes place only after tax classification by the Provider.

11.5 Verification of the VAT ID

The Provider verifies the validity of stated VAT identification numbers via the MIAS/VIES system. If a business with its seat in another EU Member State has no valid number, the payout is withheld until one is provided.

11.6 Reporting obligations

As a platform operator, the Provider may be obliged to report compensation to the tax authorities under Directive (EU) 2021/514 (DAC7). The User provides the information required for this.

11.7 Settlement currency

The settlement currency is the euro.

§ 12 Chargeback and Reservation

12.1 Lapse of claims

A compensation claim lapses retroactively if the underlying Lead is cancelled, refunded or found to be fraudulent, or if the Restaurant ultimately does not pay the underlying amount.

12.2 No blocking period

Compensation that has arisen is payable from the time of booking. There is no blocking period. § 12.3 remains unaffected.

12.3 Reservation in case of suspected manipulation

In the event of a justified suspicion of manipulation, the Provider may withhold the amounts concerned pending clarification, for a maximum of 30 days. The User is informed without delay and is given the opportunity to comment.

12.4 Offsetting of refunded amounts

Amounts already paid out that lapse under § 12.1 may be offset against future claims.

§ 13 Term and Termination

13.1 Term

The contract runs for an indefinite period.

13.2 Termination by the User

The User may terminate at any time with immediate effect, via account deletion in the settings or by email to fabian@hiddin.app. Any existing balance is refunded under § 6.4; outstanding compensation is settled and paid out.

13.3 Termination by the Provider

The Provider may terminate with respect to commercial Users with a notice period of 30 days. The termination is accompanied by reasons in text form.

13.4 Extraordinary termination

The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the case of manipulated Leads, false statements regarding reach or repeated violations of § 14. Before a suspension, the User is heard, unless this is precluded for legal reasons; the suspension is accompanied by reasons.

13.5 Effect of termination

When the termination takes effect, ongoing Referral Periods and the bonus under § 8.5 end; no further commissions or bonuses arise for later Leads. Claims that have arisen until then remain in place and are settled. Remaining balance is refunded under § 6.4.

13.6 Retention of documents

Invoices and credit notes remain accessible for ten years for tax law reasons.

§ 14 Obligations of Users

14.1 Prohibited activities

Prohibited in particular are fabricated, duplicate or manipulated Leads, false statements regarding reach, unsolicited messages, the use of automated tools and any unlawful use.

14.2 Advertising disclosure

Influencers and Super-Influencers are obliged to label content published through the Platform as part of a collaboration as advertising. The label must be clear, unambiguous, in the language of the post and recognisable upon first contact with the content. The requirements of the respective state of residence and target state are decisive. The Provider provides guidance; compliance is the User's responsibility.

14.3 Responsibility for emails

Restaurants are responsible for the lawfulness of the emails and offers they send, in particular for the existence of valid consents.

§ 15 Visibility and Hiddin Score

15.1 Score definition

The Hiddin Score is an automatically calculated metric between 0 and 100. It is calculated separately for each Restaurant and shows how well an Influencer's followers match the location of that Restaurant. The same Influencer can therefore have different scores for different Restaurants. In their own account, the Influencer sees the score for their own city. There is no other score.

15.2 Score parameters

The main parameters and their maximum points are:

No other factors are taken into account, in particular no payments to the Provider.

15.3 Location data of the followers

The location data of the followers comes from Instagram's interface and is available only if the Influencer has connected their Instagram account to the Platform and Instagram makes this data available for the account. Without this data, the points for local followers are omitted.

15.4 Ranking and minimum visibility threshold

Restaurants see Influencers in descending order of the score for their Restaurant; Influencers see Restaurants in descending order of their score for the respective Restaurant. If an Influencer has a score below 40 for a Restaurant, they are not shown to that Restaurant in the search. The User is expressly informed of this in their account.

15.5 Right of review

The User may request that their score be reviewed by a member of the Provider's staff. The review takes place within 14 days and is accompanied by reasons.

15.6 No suspension solely on the basis of the score

A payout block or account suspension solely on the basis of the score does not take place.

§ 16 Complaints

16.1 Complaint procedure

Complaints are to be addressed to fabian@hiddin.app. The Provider acknowledges receipt within 5 working days and responds to the complaint in text form within 30 days.

16.2 B2B compliance

With respect to commercial Users, the Provider thereby fulfils Art. 11 of Regulation (EU) 2019/1150.

§ 17 Liability

17.1 Unlimited liability

The Provider is liable without limitation for intent and gross negligence as well as for damage arising from injury to life, body or health.

17.2 Liability in case of simple negligence

In the case of simple negligence, the Provider is liable only for the breach of essential contractual obligations, that is, obligations whose fulfilment is what makes the proper performance of the contract possible in the first place and on whose observance the User may regularly rely. In this case, liability is limited to the damage typical for the contract and foreseeable, at most to the amount that the User has paid to or received from the Provider in the last 12 months.

17.3 Exclusion of liability for third-party content

The Provider is not liable for content that Users publish themselves and not for decisions of third parties, in particular not for decisions of Google or Meta.

17.4 Mandatory consumer protection liability

Mandatory liability under consumer protection law remains unaffected.

§ 18 Data Protection

The processing of personal data is governed by the Privacy Policy, available at hiddin.app/privacy-policy. It forms part of the pre-contractual information and is available in the same language versions as these Terms.

§ 19 Consumers

19.1 Definition of consumer

A consumer is anyone who concludes the contract for purposes that cannot predominantly be attributed to either their commercial or their self-employed professional activity. This may apply in particular to Scouts and Influencers who are not acting in a business capacity.

19.2 Right of withdrawal

Consumers have a right of withdrawal in accordance with Annex 1.

19.3 Mandatory consumer protection provisions

Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected under Art. 6(2) of Regulation (EC) No 593/2008.

§ 20 Governing Law and Jurisdiction

20.1 Applicable law

Spanish law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

20.2 Jurisdiction for B2B Users

With respect to businesses, the exclusive place of jurisdiction is Palma de Mallorca, Spain.

20.3 Jurisdiction for consumers

With respect to consumers, § 19.3 applies. A consumer may be sued only before the courts of their state of residence and may sue the Provider either there or at the Provider's seat.

§ 21 Final Provisions

21.1 Severability clause

Should any provision be invalid, the validity of the remaining provisions remains unaffected. The statutory rule takes the place of the invalid provision.

21.2 Form requirement

Amendments and supplements require text form.